The Grand Bliss Nuevo Vallarta
Date Stayed: 03/16/2024
Our recent stay at The Grand Bliss Nuevo Vallarta was less than spectacular. I have stayed at other Vidanta properties and hotels, and by comparing those to our most recent trip, The Grand Bliss Nuevo Vallarta ranks on the lower end. Upon check-in we were told that our room would be ready shorty, but after several delays, our room was finally ready after 5:00pm. This would not be an issue, as I recognize that 5:00pm is the check-in time, but we were told half a dozen times, between 1:00pm and 5:00pm, that our room would be ready within the hour or half hour. We were also told, immediately after checking in and signing up for a sales presentation, that our decision to participate in the sales presentation or not would be a factor in the speed that room was ready, the floor that it was on, and the direction it faced. Even after agreeing to participate in the sale presentation, our room was on the 5th floor, faced away from the ocean, and was not ready any earlier. Our room was extremely loud due to the the hallway traffic outside the door and the construction going on in the unit next door, the A/C barely worked in the room and struggled all week to maintain a comfortable temperature, our room was supposed to have a king sized bed, but we were given two full sized beds, and the tub was mostly useless as it took 30 minutes to fill and the jets sprayed six feet up onto the wall. We were promised a few other perks for signing up for the sales presentation, that included a discount at the spa, 10% off our final food and drink bill, a $500 flight voucher each, and discounted week to use in the future. The spa was able to beat the prices we were offered, we had to remind the desk clerk about the food/drink discount at check-out, the flight voucher is half of what were told, and the discounted week, which is hardly discounted, is so complicated and conditional to claim that it probably isn't worth the time or risk. The sales presentation was mostly fine, but became very hostile/threatening at the end, after our initial refusal. We were passed around to different salesmen as we tried to exit the presentation, and honestly we felt trapped. It was supposed to take roughly an hour, but took well over three. I finally had to say that they needed to release us and let us return to our vacation. I will never participate in another presentation again. I'm not typically one to complain and we did have some really good times, but it just didn't stack up against other Vidanta vacations we've taken.
The Grand Bliss Nuevo Vallarta
Date Stayed: 03/05/2024
Once we FINALLY got to our room, the rest of the week was awesome. They put way too much pressure on sales presentations. We had to state many times that we weren't interested and just wanted to get to our room .
Service was outstanding, resort very huge and a little confusing to get around. Most employees don't speak English, so communication on directions, etc. was useless. Getting off the resort was tricky, but possible.
The Grand Bliss Nuevo Vallarta
Date Stayed: 01/27/2024
Beauiful resort, but was way too big for us and too far from town. (personal preference). We had issues with medicine being taken from our luggage which I was required to place a written report, but heard from no one from the resort. Just an example how customer service gets lost when resorts are too large.
The Grand Bliss Nuevo Vallarta
Date Stayed: 12/03/2023
Great vacation!
The Grand Bliss Nuevo Vallarta
Date Stayed: 12/03/2023
Apart from a lack of hot water (admittedly corrected the night before our departure ) ; the non functioning TV and the extraordinarily high prices for the marketplace, it’s a lovely property. We could do without the 1/2 “timeshare” pitch but the breakfast was very good.
The Grand Bliss Nuevo Vallarta
Date Stayed: 11/04/2023
Beautiful Large Resort with multiple lovely restaurants and pools.
The Grand Bliss Nuevo Vallarta
Date Stayed: 10/09/2023
We had wonderful stay at the Grand Bliss! Great amenities and stellar staff. Check in does take super long as they want you to sign up for their presentation if you’re not already a member. We said no to all the “free” things as nothing is free and we wanted to protect our time. Just be up front and honest with the representatives :)
The Grand Bliss Nuevo Vallarta
Date Stayed: 05/27/2023
We really enjoyed the property, location was great, grounds were in very good shape. Lots of options for pools and dining
The Grand Bliss Nuevo Vallarta
Date Stayed: 03/25/2023
One of the best vacations I've experienced an I've traveled the world! Everyone I met both resort employees and fellow tourists were delightful and helpful. Thank you SFX!
The Grand Bliss Nuevo Vallarta
Date Stayed: 03/07/2023
Beautiful well maintained resort. We hope to go back! Wasn’t sure about staying at a place that wasn’t all inclusive but there was a ton of choices and there were daily drink specials at the pool so we ended up liking it better than an all inclusive. The food was definitely better quality.
Everyone was very friendly but there were some standouts. Bell Hop - Christopher, Mario at Cafe DeLago and Hector for poolside games. These 3 men were very friendly and seemed to love their jobs! Exceptional service from them.
The Grand Bliss Nuevo Vallarta
Date Stayed: 02/17/2023
AMAZING Experience! Fabulous people, great accommodations, everyone did all they could to make our visit as wonderful as possible.
The Grand Bliss Nuevo Vallarta
Date Stayed: 02/10/2023
The Vidanta Resort is amazing. The Grand Bliss is a very nice building to stay in. We were treated like royalty and enjoyed every minute of our stay. We really enjoyed our visits and hospitality showed to us by Christopher at the Grand Bliss Bar. Everyone was wonderful to us!
The Grand Bliss Nuevo Vallarta
Date Stayed: 02/10/2023
Fabulous Resort. Top quality accommodations and amenities. Great Associates. Will be returning as soon as possible.
The Grand Bliss Nuevo Vallarta
Date Stayed: 02/03/2023
This resort is exceptional! The grounds and pools are amazing. We enjoy our stay here each year that we come. The beach is fantastic and the workers here are so very nice and accommodating. We very much highly recommend this resort.
The Grand Bliss Nuevo Vallarta
Date Stayed: 01/29/2023
Very beautiful site ,we recommand this place
The Grand Bliss Nuevo Vallarta
Date Stayed: 01/22/2023
Jessica Gerard an agent at SFX has once again gone above our expectations to make our stay at Grand Bliss Rivera Maya so enjoyable
This stay was one that we will remember thanks to all the arrangements she made so possible
Everything was perfect and we look forward to having Jessica arrange future bookings for us in the future
The Grand Bliss Nuevo Vallarta
Date Stayed: 01/22/2023
Great experience, Resort was amazing!
The Grand Bliss Nuevo Vallarta
Date Stayed: 12/02/2022
Awesome resort
The Grand Bliss Nuevo Vallarta
Date Stayed: 11/26/2022
Fabulous facilities, people and service.
The Grand Bliss Nuevo Vallarta
Date Stayed: 10/09/2022
Huge resort complex, spectacular! From the beach to the endless pools and restaurants. We were 12 people, all ages, and had a great time. The service is excellent. Taxi to the city is ~ $20 for 4 people, ~$25 for 8.
It is easier to walk around from the Grand Bliss. The Grand Luxx is higher standard but longer walks.
This place is heaven. Highly recommended!
The Grand Bliss Nuevo Vallarta
Date Stayed: 02/20/2015
Villa at the bliss was very spacious and comfortable
The Grand Bliss Nuevo Vallarta
Date Stayed: 11/02/2014
The Grand Bliss Nuevo Vallarta
Date Stayed: 10/17/2014
All place was comfortable and the amenities into swimming pool as "zumba", and the gym. Also its shows were attractives.
The Grand Bliss Nuevo Vallarta
Date Stayed: 07/25/2014
The Grand Bliss Nuevo Vallarta
Date Stayed: 07/13/2014
The Grand Bliss Nuevo Vallarta
Date Stayed: 03/07/2014
The Grand Bliss Nuevo Vallarta
Date Stayed: 01/17/2014
The Grand Bliss Nuevo Vallarta
Date Stayed: 01/10/2014
The Grand Bliss Nuevo Vallarta
Date Stayed: 10/20/2013
The Grand Bliss Nuevo Vallarta
Date Stayed: 09/06/2013
The Grand Bliss Nuevo Vallarta
Date Stayed: 07/27/2013
The Grand Bliss Nuevo Vallarta
Date Stayed: 03/24/2013
The Grand Bliss Nuevo Vallarta
Date Stayed: 02/01/2013
fabulous nightly entertainment . The Sanctuary was absolutely beautiful by day and a great venue at night. We felt like we were on a high class cruise ship!
The staff Is absolutely fantastic. Very friendly, courteous, and anxious to please.
The Grand Bliss Nuevo Vallarta
Date Stayed: 01/11/2013
concierge was the best
The Grand Bliss Nuevo Vallarta
Date Stayed: 03/31/2012
The resort grounds were beautiful. The staff was very helpful.
The Grand Bliss Nuevo Vallarta
Date Stayed: 03/03/2012
Swiming Pools kept in pristine condition. Staff available at all times. However, the planned pool and restaurant at the Grand Bliss that was promised 3 years ago has never materialized.
The Grand Bliss Nuevo Vallarta
Date Stayed: 01/14/2012
Whale watching was best ever!
The Grand Bliss Nuevo Vallarta
Date Stayed: 01/07/2012
Beach
The Grand Bliss Nuevo Vallarta
Date Stayed: 01/07/2012
Level of service was excellent
The Grand Bliss Nuevo Vallarta
Date Stayed: 10/21/2011
