The Grand Mayan Nuevo Vallarta
Date Stayed: 03/16/2024
We had a wonderful time in Puerta Vallarta. The resort initially was great. All the staff onsite were great. I am disappointed in the taxi service options. I do know that the resort gets a piece of the monies for taxes and I am ok with that however where it posed a problem was that we were approached by taxi staff when we came into the resort with our own taxi and told a lie that the taxi person was thinking we were staff coming into the resort and it will be more money for us to pay. We got the taxi on our own and because of the resort fees were charged alot more than it should have been and that was a big disappointment. The only other thing we had an issue with is that I reserved the grand Mayan and not the grand luxe we felt pressured to take the grand luxe room because we were told it was an upgrade if we took a presentation. It was not an upgrade, and we love the grand Mayan because it is more family friendly and was sad that we were forced late at night to go to a room that we did not think was an upgrade or really wanted.
The Grand Mayan Nuevo Vallarta
Date Stayed: 03/01/2024
We had a fabulous time with our children and grandchildren (11 of us) at Vidanta Nuevo Vallarta. I would return again, without question. Staff in every department were always pleasant and accommodating. A few things you should be aware of:
1. Our room, 3230, has a lovely jacuzzi tub, but it did not work. Sediment came out of the faucet with the water, and the jets did not work.
2. To avoid a guest's frustration, please note on advertising that Le Petite Chef is a show, not a dining experience, and is not eligible for cancellation without full penalty of fee. It would also be helpful if the guests knew the appropriate age for this event, as kids under 10 are not, typically, interested in gourmet preparations. The show was a lot of fun for the older kids and adults.
3. Our favorite dining experience was Tramonte.
4. I had repeatedly requested, from the time of booking, all the way through the day of arrival, that our family be placed in adjacent rooms - same floor, next door or across the hall from one another. The first 2 arrivals were able to secure adjoining rooms, but our third party (arrived a few hours later) was placed 3 floors higher. This made it very difficult for the grandparents to supervise the grandkids when the parents wanted an evening together. Vidanta knew about our 3 room, 11 people request months in advance (all same last name) and the accommodation was requested prior to day of arrival and several times on the day of arrival, and our requests was still not accommodated. Disappointing.
5. Our experience was wonderful, and we enjoyed our time together. The pools, kid activities, water slides, entertainment each evening, service and beauty of the resort were exceptional. The many staff members we engaged with were so friendly and accommodating.
The Grand Mayan Nuevo Vallarta
Date Stayed: 02/23/2024
We booked at the Grand Mayan but got bumped to the Luxx. It was a beautiful accommodation but had it's own drawback.
The Grand Mayan Nuevo Vallarta
Date Stayed: 02/17/2024
We had 2 weeks at the Grand Mayan, Nuevo Vallarta. It is a beautiful resort with a wonderful staff!
The Grand Mayan Nuevo Vallarta
Date Stayed: 02/02/2024
Had a great time at the resort, customer service was great and everyone was very accommodating. The facilities were adequate and grounds were beautiful.
The Grand Mayan Nuevo Vallarta
Date Stayed: 02/02/2024
The grounds and the service staff were amazing. That was paradise! The hard sell when we first arrived was terrible! After 16 hours of traveling we were pressure into making dinner reservations at the most expensive restaurants on the resort. We were pressured to become members and listen to sales pitches for about 2 hours and the only way they let us go was to agree to a brunch meeting which they required me to leave a $40 deposit for. I felt like I was behind robbed. When we finally got our room, it had several issues including a clogged bathroom drain, light bulbs out and a deafening noise in our bathroom that went on for me than 24 hours. Luckily, we didn’t spend much time in our room and the issues were resolved by the 3rd day. The food was very good and the sunshine was just what I needed.
The Grand Mayan Nuevo Vallarta
Date Stayed: 01/14/2024
we were upgraded to the luxxe. We loved every minute of our stay. all 5 star. Except for one very small deficiency 3.5 stars for desserts which felt like they were prepared universally for delivery to the resaurants. Very minor minor critique. Wine tasting event was very good.
The Grand Mayan Nuevo Vallarta
Date Stayed: 10/22/2023
It was even better than I expected. Awesome rooms and very friendly staff.
The Grand Mayan Nuevo Vallarta
Date Stayed: 10/13/2023
We were there celebrating our honeymoon. No one really went out of their way to say congratulations or to make it special. I kept requesting a room change and because I wasn’t a member I got no preference and then we kept getting pressured to go on these vacation tours. The property itself is beautiful, but very hard to get in and out of you couldn’t get an Uber leaving the property on my taxes always cost like 100 pesos more
The Grand Mayan Nuevo Vallarta
Date Stayed: 06/03/2023
One of the best resorts i have ever stayed at in my life. Beautiful landscaping. Nice rooms. Amazing food. Pools everywhere. Staff was awesome. Love vidanta.
The Grand Mayan Nuevo Vallarta
Date Stayed: 05/30/2023
Enjoyed the hotel and staff. Didn’t like the transportation from airport to hotel. Concierge esp Bryan very helpful. App needs more data and better maps.
The Grand Mayan Nuevo Vallarta
Date Stayed: 03/03/2023
It was a great vacation! The resort is amazing! Everything that you could want and more in a resort! The employees were all very nice. The food was excellent and fairly priced. I would definitely recommend this resort for anyone. We will definitely be back.
The Grand Mayan Nuevo Vallarta
Date Stayed: 02/25/2023
Everything was top notch. Hector was fantastic and we are grateful for our accommodations and excellent staff!!
The Grand Mayan Nuevo Vallarta
Date Stayed: 01/24/2023
Our “Studio” accommodations were ample in size, well appointed and up to date. The beds were very comfortable and the room included a beautiful big Jacuzzi tub. It contained a large TV with many channels and it was easy to get most of them in English. Room service was excellent and the food was always fresh and hot. We found the resort comfortable to navigate even though we’re in our late 80’s. Our favorite restaurants on the property were the Italian “Tramonto,” the Asian “Gong” and our favorite place to watch the sunset, “Ola Mulata” at the beach. Their food and Mango Margaritas were to die for! Tramonoto and Gong are best reserved ahead of time, but I don’t think Ola Mulata took them. “Samba” was also very good, especially their breakfast buffet. We would not recommend “La Cantina” however. It’s a sports bar with multiple large TV’s going all the time, but we found the food very disappointing. Last but not least, their shuttle service was extremely well organized and got us wherever we wanted to go efficiently.
The Grand Mayan Nuevo Vallarta
Date Stayed: 12/16/2022
Our stay at the grand Maya in Nuevo Vallarta exceeded our expectations! The staff were so helpful and friendly and welcoming. Our accommodations were wonderful. It was roomy and clean and we could not have asked for a nicer facility. The pools and the restaurants were wonderful and our entire family had one of the nicest vacations we have ever had.
The Grand Mayan Nuevo Vallarta
Date Stayed: 11/10/2022
We had a wonderful week at your resort. It was beautiful and the food fantastic along w/great weather. Thank you!
The Grand Mayan Nuevo Vallarta
Date Stayed: 09/17/2022
We absolutely loved it. So glad we upgraded to the one-bedroom. The staff was friendly, the resort was immaculate. I wish I could afford to pay the normal rate; we got this on a promotion.
The Grand Mayan Nuevo Vallarta
Date Stayed: 02/28/2015
The room was beautiful however, we did not get an Ocean review.
The Grand Mayan Nuevo Vallarta
Date Stayed: 02/27/2015
The pools were great, especially the lazy river.
Walk paths kept clean and well lit at night.
Good signage.
Loved the Havana Moon!
The Grand Mayan Nuevo Vallarta
Date Stayed: 02/27/2015
The Grand Mayan Nuevo Vallarta
Date Stayed: 02/22/2015
The Mayan properties are very beautiful. There are tons of amenities, the food was delicious, there was a grocery store close by, it was easy to take a bus into PV, shuttles were available every 2-3 minutes to go anywhere on the property, the pools were clear and lovely. Do I have to wait 1 year to go back? Please let me know. Thank you, Carol Yagel 408-295-9521
The Grand Mayan Nuevo Vallarta
Date Stayed: 02/21/2015
The Grand Mayan Nuevo Vallarta
Date Stayed: 02/14/2015
The Grand Mayan is VERY kid friendly and was absolutely perfect for our family of 5 adults and 5 children ages 1-9 years old. So much fun!!!!!! We want to go again next year!
The Grand Mayan Nuevo Vallarta
Date Stayed: 02/13/2015
The Grand Mayan Nuevo Vallarta
Date Stayed: 02/07/2015
excellent variety of pools. lots of lounges. entertainment was good. our unit was excellent,clean spacious and well laid out.
The Grand Mayan Nuevo Vallarta
Date Stayed: 02/07/2015
Everything it a great resort so much to do.
The Grand Mayan Nuevo Vallarta
Date Stayed: 01/24/2015
Variety of restaurants and food choices were great.
The Grand Mayan Nuevo Vallarta
Date Stayed: 01/23/2015
friendly people
The Grand Mayan Nuevo Vallarta
Date Stayed: 01/11/2015
The Grand Mayan Nuevo Vallarta
Date Stayed: 01/09/2015
The Grand Mayan Nuevo Vallarta
Date Stayed: 01/09/2015
It was a beautiful place with friendly and helpful staff.
The Grand Mayan Nuevo Vallarta
Date Stayed: 01/09/2015
Having the La Plaza near by to buy groceries.
Nice swimming areas
swim up bars
Lazy river
The Grand Mayan Nuevo Vallarta
Date Stayed: 01/04/2015
Incredibly beautiful grounds, the water park and swimming pools at The Grand Mayan are wonderful, and the beach is great!
The Grand Mayan Nuevo Vallarta
Date Stayed: 01/03/2015
The Grand Mayan Nuevo Vallarta
Date Stayed: 01/03/2015
The Grand Mayan Nuevo Vallarta
Date Stayed: 01/02/2015
The facilities, the people and the food were all 5 star!
The Grand Mayan Nuevo Vallarta
Date Stayed: 01/02/2015
The Grand Mayan Nuevo Vallarta
Date Stayed: 12/27/2014
The Grand Mayan Nuevo Vallarta
Date Stayed: 11/15/2014
The resort is beautiful and is very family friendly. Many things to do with our kids.
The Grand Mayan Nuevo Vallarta
Date Stayed: 10/26/2014
The resort is beautiful, staff very hard working and friendly and the facilities lovely.
The Grand Mayan Nuevo Vallarta
Date Stayed: 10/25/2014
The Grand Mayan Nuevo Vallarta
Date Stayed: 10/18/2014
The Grand Mayan Nuevo Vallarta
Date Stayed: 09/27/2014
The Grand Mayan Nuevo Vallarta
Date Stayed: 09/20/2014
The Grand Mayan Nuevo Vallarta
Date Stayed: 07/19/2014
The Grand Mayan Nuevo Vallarta
Date Stayed: 06/21/2014
The lazy river is wonderful.
the ocean is great. Soft sand, gentle waves.
The Grand Mayan Nuevo Vallarta
Date Stayed: 06/15/2014
The Grand Mayan Nuevo Vallarta
Date Stayed: 05/17/2014
The Grand Mayan Nuevo Vallarta
Date Stayed: 05/09/2014
The Grand Mayan Nuevo Vallarta
Date Stayed: 04/04/2014
Great pools. Never felt crowded. Lots of good places to eat.
The Grand Mayan Nuevo Vallarta
Date Stayed: 04/04/2014
The Grand Mayan Nuevo Vallarta
Date Stayed: 03/28/2014
pools and beach
The Grand Mayan Nuevo Vallarta
Date Stayed: 03/22/2014
The Grand Mayan Nuevo Vallarta
Date Stayed: 03/21/2014
pool side
The Grand Mayan Nuevo Vallarta
Date Stayed: 03/14/2014
Bike tour
The Grand Mayan Nuevo Vallarta
Date Stayed: 03/02/2014
The Grand Mayan Nuevo Vallarta
Date Stayed: 02/16/2014
The Grand Mayan Nuevo Vallarta
Date Stayed: 02/16/2014
Grounds were beautiful and well maintained. The service was excellent, wonderful people work at this resort!
The Grand Mayan Nuevo Vallarta
Date Stayed: 02/14/2014
Loved the lazy river, the staff couldn't have been more friendly or helpful. They had nightly entertainment for the cost of a drink and a new shopping area for your convenience but a bit pricey.
The Grand Mayan Nuevo Vallarta
Date Stayed: 02/09/2014
It is a lovely place for children. We love coming there
The Grand Mayan Nuevo Vallarta
Date Stayed: 02/08/2014
The Grand Mayan Nuevo Vallarta
Date Stayed: 02/08/2014
Loved the pool, lazy river, and beautifully landscaped grounds. Taxi service from the resort was efficient and seamless with rates already negotiated by the Grand Mayan. Everyone on staff was friendly, helpful, and welcoming.
The Grand Mayan Nuevo Vallarta
Date Stayed: 02/02/2014
The grounds were spectacular. Swimming pool complex was huge and well maintained and something for everyone.
The Grand Mayan Nuevo Vallarta
Date Stayed: 02/02/2014
We had great weather and accomodations. The water park part of the facility is the best. But the place is hugh. Does not seem as friendly as hte smaller resorts.
The Grand Mayan Nuevo Vallarta
Date Stayed: 01/25/2014
Really enjoyed the lazy river. Enjoyed the pool area lots of places to rest never seemed crowded.
The Grand Mayan Nuevo Vallarta
Date Stayed: 01/17/2014
Pool areas were nice and golf course was nice. Food was good on the grounds, but high priced as were the drinks.
The Grand Mayan Nuevo Vallarta
Date Stayed: 01/12/2014
Kitchen unit was good. Best meals were made in the room. Pools were great.
The Grand Mayan Nuevo Vallarta
Date Stayed: 01/05/2014
The Grand Mayan Nuevo Vallarta
Date Stayed: 12/07/2013
The pools were wonderful
The Grand Mayan Nuevo Vallarta
Date Stayed: 11/29/2013
Surroundings
The Grand Mayan Nuevo Vallarta
Date Stayed: 11/22/2013
The Grand Mayan Nuevo Vallarta
Date Stayed: 11/01/2013
Quality resort, friendly staff.
The Grand Mayan Nuevo Vallarta
Date Stayed: 08/09/2013
The Grand Mayan Nuevo Vallarta
Date Stayed: 06/21/2013
spa and fitness center
The Grand Mayan Nuevo Vallarta
Date Stayed: 06/16/2013
The Grand Mayan Nuevo Vallarta
Date Stayed: 03/29/2013
The Grand Mayan Nuevo Vallarta
Date Stayed: 03/29/2013
Outdoor adventure with Vallarta Adventures one of the best ever.
The Grand Mayan Nuevo Vallarta
Date Stayed: 02/16/2013
The Grand Mayan Nuevo Vallarta
Date Stayed: 02/10/2013
The variety of water sports for our grand kids .
We tried a different restaurant each evening. Though not inexpensive it was convenient.
The Santorium entertainment area was a big hit with our grand kids,and for the price of a bottle of wine, you can reserve a table. ( found out that information on our own)
The Grand Mayan Nuevo Vallarta
Date Stayed: 02/09/2013
they added a sanatoriam with entertainment. Fabulous.
The Grand Mayan Nuevo Vallarta
Date Stayed: 02/01/2013
We we assigned an ocean view 7th floor room for this stay. It was amazing! We couldn't have asked for a better view! We kept the patio door open to allow the Pacific breezes to cool the room plus the sounds of the ocean lulled us to sleep at night! Wonderful resort and hope to return.
The Grand Mayan Nuevo Vallarta
Date Stayed: 01/18/2013
The Grand Mayan Nuevo Vallarta
Date Stayed: 01/11/2013
Not any one particularly comes to mind
The Grand Mayan Nuevo Vallarta
Date Stayed: 01/05/2013
The staff was and is always out standing
The Grand Mayan Nuevo Vallarta
Date Stayed: 01/04/2013
Service was excellent.
The Grand Mayan Nuevo Vallarta
Date Stayed: 12/07/2012
Beautyiful place. Only the time share presentation was negative.
The Grand Mayan Nuevo Vallarta
Date Stayed: 11/30/2012
The resort grounds are very well maintained. The rooms are very well appointed and spacious and very clean.
The Grand Mayan Nuevo Vallarta
Date Stayed: 06/29/2012
Grand Mayan, NV overall a great place for a family vacation. The Kids liked the Pool, Lazy River. Options of Restaurants and different food choices as well as inexpensive local transport options were great.
The Grand Mayan Nuevo Vallarta
Date Stayed: 06/22/2012
Wow!!! What a great place !! Had a wonderful time!!!!! Would go on tour next time! This trip made for a outstanding 24 Anniversary trip. Doing the upgrade was a GREAT Decision...Thank you Nathan!!! Grand Mayan was GRAND!!!!!!!
The Grand Mayan Nuevo Vallarta
Date Stayed: 05/27/2012
Everything was very nice. Our guests were very pleased with the resort.
The Grand Mayan Nuevo Vallarta
Date Stayed: 05/19/2012
Pool, river and ocean options.
The Grand Mayan Nuevo Vallarta
Date Stayed: 05/12/2012
photo session for our daughter and her family
The Grand Mayan Nuevo Vallarta
Date Stayed: 04/28/2012
The Grand Mayan Nuevo Vallarta
Date Stayed: 04/08/2012
swimming pools and palapas on the beach were great
The Grand Mayan Nuevo Vallarta
Date Stayed: 03/23/2012
The Grand Mayan Nuevo Vallarta
Date Stayed: 03/18/2012
The Grand Mayan Nuevo Vallarta
Date Stayed: 03/10/2012
The Grand Mayan Nuevo Vallarta
Date Stayed: 03/03/2012
The Grand Mayan Nuevo Vallarta
Date Stayed: 02/17/2012
Very friendly staff. Spacious, clean accommodations.
The Grand Mayan Nuevo Vallarta
Date Stayed: 02/12/2012
There is so much to do at The Grand Mayan that we were busy all week, plus ample time for relaxation. Despite the recent warnings about travel to Mexico, we felt very, very safe there. The security at the resort is excellent. We only ventured into Puerto Vallarta once, but we felt safe there as well.
The Grand Mayan Nuevo Vallarta
Date Stayed: 02/11/2012
The Grand Mayan Nuevo Vallarta
Date Stayed: 02/04/2012
The outside pools
The Grand Mayan Nuevo Vallarta
Date Stayed: 01/28/2012
The beach party fiesta was surprisingly fun; the food and service were excellent.
The pools are very nice and the Lazy River was awesome.
The Grand Mayan Nuevo Vallarta
Date Stayed: 01/20/2012
great pools
The Grand Mayan Nuevo Vallarta
Date Stayed: 01/15/2012
The Grand Mayan Nuevo Vallarta
Date Stayed: 01/14/2012
Exceptional grounds,
excellent facilitity, wonderful staff
The Grand Mayan Nuevo Vallarta
Date Stayed: 01/13/2012
The security at this resort was excellent: the guard at the front gate, security personnel outside each building, and occasionally inside. All were very friendly and helpful, and could answer questions (directions) in English. We felt very safe here, as well as away from the resort. (Bucerias, Puerto Vallarta and San Sebastian)
Bathrooms in the common areas were extremely clean at all times.
Our grandkids loved the water slide, wave pools and fountains.
The Grand Mayan Nuevo Vallarta
Date Stayed: 01/06/2012
The landscaping on the grounds was absolutely gorgeous. The master plan that is being worked on is top quality and exciting.
The Grand Mayan Nuevo Vallarta
Date Stayed: 12/09/2011
The Grand Mayan Nuevo Vallarta
Date Stayed: 12/04/2011
The Grand Mayan Nuevo Vallarta
Date Stayed: 11/19/2011
The Grand Mayan Nuevo Vallarta
Date Stayed: 11/13/2011
The Grand Mayan Nuevo Vallarta
Date Stayed: 11/13/2011
The Grand Mayan Nuevo Vallarta
Date Stayed: 11/06/2011
This was a gift to my daughter. She felt that everything was lovely but they were not very accomodating.
The Grand Mayan Nuevo Vallarta
Date Stayed: 10/15/2011
Ocean view room was beautiful. Pools and grounds were the best.
The Grand Mayan Nuevo Vallarta
Date Stayed: 07/29/2011
I chartered a private fishing yacht for 6 hours. It was a great experience. The boys caught a 35 lb tuna and the chef at Samba prepared it for us for dinner. It was excellent.
The Grand Mayan Nuevo Vallarta
Date Stayed: 06/11/2011
Maid service was great and so were the bell boys...all very nice.
The Grand Mayan Nuevo Vallarta
Date Stayed: 06/10/2011
The various pools were amazing as well as the friendliness and great customer service from most of the staff at the resort.
Kids loved the variety of pools, especially the water slide and wave pool as well as the balcony pool.
The Grand Mayan Nuevo Vallarta
Date Stayed: 05/22/2011
The people were outstanding. I wish Americans were as nice as them, sweet, kind, respectful, beautiful.
The facilities and grounds were outstanding, clean, well kept, paradise.
The Grand Mayan Nuevo Vallarta
Date Stayed: 05/07/2011
As always, the staff, the restaurants, the food, especially the ice cream, the cleanliness of the pool area, etc. were exceptional.
The Grand Mayan Nuevo Vallarta
Date Stayed: 05/01/2011
The Grand Mayan Nuevo Vallarta
Date Stayed: 04/09/2011
We appreciated having dining options off-site of the Resort, as well as those on-site.
The Grand Mayan Nuevo Vallarta
Date Stayed: 03/26/2011
The quality of the resort and the service at the health facility added greatly to our vacation.
