The Grand Mayan Riviera Maya
Date Stayed: 03/20/2024
The resort was beautiful and most of the staff terrific. Check-in at 5:00 is ridiculous and not being able to hang onto our luggage while we waited for our room. The luggage people grabbed our stuff to deliver to our room just after noon and then we sat in our jeans waiting for our room until 5:00. There was no wiggle room for us to check in early and no way for us to get our luggage to change into more appropriate clothing for a sunny 80 degree day.
The Grand Mayan Riviera Maya
Date Stayed: 03/15/2024
GREAT experience. Staff and lodging were all excellent.
The Grand Mayan Riviera Maya
Date Stayed: 03/12/2024
Overall very good. Resort had a lot and was very clean. Everything tended to be pricey (drinks, food, leisure) but that was expected and known going in.
The Grand Mayan Riviera Maya
Date Stayed: 03/06/2024
The Grand Mayan had dated rooms. We had problem with housekeeping service. They did not clean our room 2 days in a row. Food was expensive and the high pressure sales pitch was unwanted. They try to get you in a room and not let you leave.
The Grand Mayan Riviera Maya
Date Stayed: 03/01/2024
The Grand Mayan vacation was wonderful! Accommodations were great, the staff was attentive, Laura was super helpful in setting up excursion for us. Our room maids were so wonderful!! The Cirque show was amazing, and the staff worked very hard to make sure the guest were comfortable. The golf course was beautiful although quite challenging for a par 3 course! Make sure you bring plenty of golf balls with all of the water hazards sprinkled throughout the course!! The Havana Nigh show with Karenka was high energy, colorful and super fun. The buffet dinner that evening was delicious and a wide variety to choose from! Thing that we felt could've made golf better was to make range balls more available and some of the rental clubs needed to be regripped. Not fun when you pull out a club and the grip is shredded or split. Clubs themselves were good quality overall but just needed some attention. Several times we went to warm up, the driving range was not available because they said they were 'out of range balls.' There was one night they closed down the entire Salum area for a special event and we were not aware that the entire area was closed off unless you paid an entrance fee. They must not have had a lot of takers because it made the other restaurants very crowded. We did not get to eat at Salum that night and we were met with long lines at Havana Moon and at the general store. We ended up just getting takeout from the general store which was fine. All minor things so generally the trip was a big success!! Thank you!!
The Grand Mayan Riviera Maya
Date Stayed: 02/27/2024
The room was fine, the surroundings were pretty, the staff was outstanding, the food was expensive and mediocre at best, the spa services were good but again irrationally expensive.
The Grand Mayan Riviera Maya
Date Stayed: 02/16/2024
The resort was fantastic. The property and rooms are exceptionally clean. The staff is attentive and helpful but not pushy at all. Food was amazing, but you pay a high price for it. The pools were beautiful, clean, and surrounding areas fantastic. There were not many kid-friendly options available to us in the Grand Mayan. We would've had to pay extra for anything for the kids.
The Grand Mayan Riviera Maya
Date Stayed: 02/11/2024
Resort is beautiful. Had a great time. Found the trams fun but a bit confusing for someone who has never been there. Pools were awesome, although heating them this time of year would be great.
The Grand Mayan Riviera Maya
Date Stayed: 01/20/2024
Beautiful resort!
The room had awful cooking pots and pans. You can barely cook with them! The peeler didn't work at all.
The view from the patio was also terrible. I saw the other rooms on the other side with a gorgeous, lush, green view and ours was terrible. It needs landscaping and a sound barrier from the loud shuttles!
Please remove the time share people! They're rude and manipulative. It's a very uncomfortable check in experience.
If the shuttles were updated, cleaned up, and had a safer seat side bar on both sides that would be great.
Overall people were lovely and the resort was Beautiful!
The Grand Mayan Riviera Maya
Date Stayed: 01/12/2024
We loved it.
Help was amazing and the resort was one of the best ever!
Food, the room, the water, the staff, all made for a wonderful vacation for me and my 11 year old son.
The Grand Mayan Riviera Maya
Date Stayed: 01/06/2024
It was amazing from the rooms to the service and choice of food. Will come again.
The Grand Mayan Riviera Maya
Date Stayed: 12/16/2023
The report is beautiful and runs like a well oiled machine. However, we felt the food was way over priced and the rooms could use an update.
The Grand Mayan Riviera Maya
Date Stayed: 12/11/2023
Pros: grounds were beautiful and the staff was friendly and responsive.
Cons: Everything is much too expensive for what you’re getting. This includes the cost of the old worn down room with concrete walls and tile floors as well as all of the food items. The cheapest cocktails were $16 USD and the liquor was always watered down. A small coffee was $6 USD, and a hamburger was $18.
Additionally, the resort took every opportunity to upsell us, to the point of stopping us in the middle of our $250 spa treatments to see if they could sell us an additional facial treatment or foot massage. They were also super aggressive about trying to sell us a timeshare or a membership to a vacation club.
The Grand Mayan Riviera Maya
Date Stayed: 12/02/2023
This is a fun resort . It has everything you need except a dance club.
The Grand Mayan Riviera Maya
Date Stayed: 08/20/2023
We had a wonderful time at your beautiful resort. The staff were very friendly and helpful.
The Grand Mayan Riviera Maya
Date Stayed: 08/09/2023
Very nice resort
The Grand Mayan Riviera Maya
Date Stayed: 05/18/2023
It was very nice, staff was excellent. Food was not the best, however, overall it was a great experience
The Grand Mayan Riviera Maya
Date Stayed: 04/19/2023
My stay was way beyond my expectations. The property is VERY big, but we download the map and walked 8 to 10 miles per day. The shuttle service was great, but we preferred to walk. The food was amazing and the service was even better. Every meal was better than the next. It was the perfect holiday.
The Grand Mayan Riviera Maya
Date Stayed: 04/16/2023
I felt like I was in a magical bubble. It was a fantastic experience and I will be back!
The Grand Mayan Riviera Maya
Date Stayed: 04/14/2023
Absolutely lovely!… We enjoyed everything on the property!… The food and drinks were amazing… The Cirque du Soleil was wonderful from beginning to end… We will return!
The Grand Mayan Riviera Maya
Date Stayed: 03/21/2023
Beautiful resort. All the employees are helpful and very friendly. The landscape is awesome.
The Grand Mayan Riviera Maya
Date Stayed: 02/25/2023
We had such an amazing time at The Grand Mayan, the resort is beautiful, they have a lot of delicious food options, great amenities, hardworking and friendly staff, the overall experience was very pleasant and memorable.
The Grand Mayan Riviera Maya
Date Stayed: 02/18/2023
Drinks and food were amazing. Staff extremely friendly and helpful. Easy to get around walking or using the trams. Easy to get a taxi or shuttle off the resort. But most importantly, kids had the best time at the pool playing volleyball with other guests. Daughter made sure to look for different animals everyday, and was never disappointed . Amazing place!
The Grand Mayan Riviera Maya
Date Stayed: 02/11/2023
Loved the resort, the people were all great. For late check-ins especially on Saturday. The resort needs to be able to tell the customers how to get to their room better. We probably wasted an hour not knowing what to do or where to go after we checked in.. It was late but still need a better system.
The Grand Mayan Riviera Maya
Date Stayed: 02/06/2023
The staff were truly amazing! The ground’s are impeccable. We had a fantastic stay!
The Grand Mayan Riviera Maya
Date Stayed: 01/21/2023
The resort was amazing and the staff were incredibly nice!
The Grand Mayan Riviera Maya
Date Stayed: 01/13/2023
Beautiful, clean property. Restaurants offered a variety of choices. Stall (all employees!) we’re attentive, kind and polite
The Grand Mayan Riviera Maya
Date Stayed: 01/11/2023
VERY NICE RESORT WITH LOTS OF AMENITITES AND A FANTASTIC STAFF
The Grand Mayan Riviera Maya
Date Stayed: 12/12/2022
The employees made the experience that much better. Thank you. The shuttling around is a little annoying but now I know what to expect.
The Grand Mayan Riviera Maya
Date Stayed: 11/04/2022
It was great! Beautiful location.
The Grand Mayan Riviera Maya
Date Stayed: 11/03/2022
Love the resort and ambiance I would suggest kareoke and day party on resort ppl love fun memorable entertainment ppl enjoyed my portable hand held karoke mic we sang and danced our hearts out they say I made they trip and stay worthwhile 😆 I love making ppl happy
The Grand Mayan Riviera Maya
Date Stayed: 10/21/2022
This is our favorite place in the world to visit. The resort is amazing and the staff are truly incredible. Santos at the main pool is probably the best person ever!
The last time we went we were without our children but this time we took them. It was absolutely perfect for the kiddos. We didn’t even ask for turn down service and after dinner we came home to the beds all made with the kiddos stuffed animals put out.
I can’t say enough about it. Vidanta and the The Grand Mayan is absolutely perfect!
The Grand Mayan Riviera Maya
Date Stayed: 10/15/2022
Resort was beautiful and service excellent. Food and drinks were also fantastic. Only one poor food experience which were appetizers with champagne at Cirque performance. The only negative was the hard sell of timeshares and deals at the resort when we arrived at 11:00pm after 9 hours of travel.
The Grand Mayan Riviera Maya
Date Stayed: 03/06/2015
The Grand Mayan Riviera Maya
Date Stayed: 02/20/2015
The Grand Mayan Riviera Maya
Date Stayed: 02/20/2015
The Grand Mayan Riviera Maya
Date Stayed: 02/13/2015
The room was nice and spacious. Loved the grounds and the food and facilities (gym and spa) were great!
The Grand Mayan Riviera Maya
Date Stayed: 02/08/2015
Well-trained, helpful and seemingly happy staff. Perhaps the best-managed resort we've been to.
The Grand Mayan Riviera Maya
Date Stayed: 02/08/2015
Well-trained, helpful and seemingly happy staff. Perhaps the best-managed resort we've been to.
The Grand Mayan Riviera Maya
Date Stayed: 01/24/2015
Place , staff, pool, food
The Grand Mayan Riviera Maya
Date Stayed: 01/23/2015
The Grand Mayan Riviera Maya
Date Stayed: 01/16/2015
The Grand Mayan Riviera Maya
Date Stayed: 01/10/2015
The Grand Mayan Riviera Maya
Date Stayed: 01/10/2015
Trip to Chichen Itza was excellent.
The Crepes at the Crepe Bar were wonderful, and a quick take-out meal.
The Grand Mayan Riviera Maya
Date Stayed: 01/10/2015
The Grand Mayan is a beautiful place. No complaints.
The Grand Mayan Riviera Maya
Date Stayed: 01/03/2015
Housekeeper was awesome.
The Grand Mayan Riviera Maya
Date Stayed: 01/02/2015
nothing; left after 1st night
The Grand Mayan Riviera Maya
Date Stayed: 12/06/2014
The Grand Mayan Riviera Maya
Date Stayed: 12/05/2014
The concierge was very knowledgeable, the resort was truly magnificent, The staff, including the maid service could not do enough to a sure that every need was met.
The Grand Mayan Riviera Maya
Date Stayed: 11/16/2014
the pools and beech activities.
The Grand Mayan Riviera Maya
Date Stayed: 11/09/2014
We liked the vegetation, pools, room, etc.
The Grand Mayan Riviera Maya
Date Stayed: 10/18/2014
The Grand Mayan Riviera Maya
Date Stayed: 10/18/2014
WE wen to the Mayan Ruins or as the Americans call it:
Chicken Pizza, awesome all day tour! Very professional and knowledgeable.
The Grand Mayan Riviera Maya
Date Stayed: 10/03/2014
The Grand Mayan Riviera Maya
Date Stayed: 09/14/2014
The Grand Mayan Riviera Maya
Date Stayed: 07/18/2014
The Grand Mayan Riviera Maya
Date Stayed: 06/21/2014
The Grand Mayan Riviera Maya
Date Stayed: 05/31/2014
The resort is beautiful and very well kept.
The Grand Mayan Riviera Maya
Date Stayed: 05/24/2014
The Grand Mayan Riviera Maya
Date Stayed: 04/25/2014
The Grand Mayan Riviera Maya
Date Stayed: 04/13/2014
The Havana Moon restaurant surroundings, menu and staff were wonderful, as was the young lady who checked us in.
The Grand Mayan Riviera Maya
Date Stayed: 04/06/2014
The Grand Mayan Riviera Maya
Date Stayed: 03/15/2014
The Grand Mayan Riviera Maya
Date Stayed: 03/02/2014
The Grand Mayan Riviera Maya
Date Stayed: 03/01/2014
The Grand Mayan Riviera Maya
Date Stayed: 02/23/2014
the staff and cleanliness was exceptional
The Grand Mayan Riviera Maya
Date Stayed: 02/22/2014
The Grand Mayan Riviera Maya
Date Stayed: 02/16/2014
The Grand Mayan Riviera Maya
Date Stayed: 12/27/2013
The Grand Mayan Riviera Maya
Date Stayed: 11/08/2013
The ability for the reservations desk to work with us to show us to our room in a timely manner. We still had to wait for 3.5 hours to check in, which wasn't so bad. We blended in and began our relaxation at a cozy restaurant.
The Grand Mayan Riviera Maya
Date Stayed: 10/18/2013
The Grand Mayan Riviera Maya
Date Stayed: 09/27/2013
Very relaxing surroundings and good food. The pools were plentiful and well maintained.
The Grand Mayan Riviera Maya
Date Stayed: 08/16/2013
The Grand Mayan Riviera Maya
Date Stayed: 08/09/2013
The pools at the resort were outstanding, as was the food.
The Grand Mayan Riviera Maya
Date Stayed: 07/26/2013
The pools, food, and entertainment.
The Grand Mayan Riviera Maya
Date Stayed: 07/19/2013
Great vacation. Nice facility, good friendly people.
The Grand Mayan Riviera Maya
Date Stayed: 07/06/2013
The Grand Mayan Riviera Maya
Date Stayed: 07/05/2013
The Grand Mayan Riviera Maya
Date Stayed: 06/15/2013
The Grand Mayan Riviera Maya
Date Stayed: 05/18/2013
pools are wonderful, Some restaurants were good, others were so-so
The Grand Mayan Riviera Maya
Date Stayed: 05/11/2013
Purchased an upgrade to my existing timeshare
The Grand Mayan Riviera Maya
Date Stayed: 05/10/2013
Them Parks. Room spaciousness.
The Grand Mayan Riviera Maya
Date Stayed: 04/21/2013
Concierge staff very helpful. Reservation staff for pool side palapa a outstanding. Activities staff great.
The Grand Mayan Riviera Maya
Date Stayed: 04/20/2013
The Grand Mayan Riviera Maya
Date Stayed: 04/20/2013
The Grand Mayan Riviera Maya
Date Stayed: 04/06/2013
The Grand Mayan Riviera Maya
Date Stayed: 03/24/2013
Everything was marvelous except the first night(see below). Staff very friendly, food is the best I've had in Mexico, resort is breathtakingly gorgeous, perfect for families with kids, we did snorkeling and jet skiing and it was the best experience thanks to the staff(done on the resort beach), clean rooms each day, shops reasonable and nice selection. Really no need to leave resort... And they prefer it that way...taxi is most expensive service I've yet experienced in Western Hemisphere;)
The Grand Mayan Riviera Maya
Date Stayed: 03/23/2013
The Grand Mayan Riviera Maya
Date Stayed: 03/16/2013
The Grand Mayan Riviera Maya
Date Stayed: 02/23/2013
excellent food, good tours, nice pools
The Grand Mayan Riviera Maya
Date Stayed: 02/02/2013
The Grand Mayan Riviera Maya
Date Stayed: 01/25/2013
Everything, we did try a massage at the spa for the first time and that was very nice
The Grand Mayan Riviera Maya
Date Stayed: 01/25/2013
The Grand Mayan Riviera Maya
Date Stayed: 01/18/2013
My wife fainted and was seriously injured when she fell. The resort's medical group and the entire resort staff and management were very supportive.
The Grand Mayan Riviera Maya
Date Stayed: 01/04/2013
The rooms and the resort were amazing!
The Grand Mayan Riviera Maya
Date Stayed: 12/28/2012
The Grand Mayan Riviera Maya
Date Stayed: 12/22/2012
The Grand Mayan Riviera Maya
Date Stayed: 11/25/2012
The Grand Mayan Riviera Maya
Date Stayed: 11/24/2012
The Grand Mayan Riviera Maya
Date Stayed: 11/11/2012
Cleanliness and service were exceptional! Everyone was so friendly and went out of their way to make us comfortable. Unit was cleaned twice a day, bed made in the AM and turned down at night with chocolates, security on site was exceptional. A wonderful resort!
The Grand Mayan Riviera Maya
Date Stayed: 11/11/2012
The concierge, the wait staff at then restaurants, and the pool staff were all great. The fact that we were nickle and dimed for every little thing was terrible.
The Grand Mayan Riviera Maya
Date Stayed: 08/19/2012
The Grand Mayan Riviera Maya
Date Stayed: 07/20/2012
The Grand Mayan Riviera Maya
Date Stayed: 07/08/2012
We had a wonderful time and hopefully will be able to go back in the future!
The Grand Mayan Riviera Maya
Date Stayed: 06/22/2012
The Grand Mayan Riviera Maya
Date Stayed: 05/05/2012
The Grand Mayan Riviera Maya
Date Stayed: 04/28/2012
The pools were very nice and the staff was very friendly and helpful.
The Grand Mayan Riviera Maya
Date Stayed: 04/13/2012
We ate at 3 different restaurants which were excellent.Pools were beautiful. Lots of walking.
The Grand Mayan Riviera Maya
Date Stayed: 04/13/2012
The exclusive Grand Mayan pools areas.
The Grand Mayan Riviera Maya
Date Stayed: 04/01/2012
The Grand Mayan Riviera Maya
Date Stayed: 02/24/2012
The Grand Mayan Riviera Maya
Date Stayed: 02/19/2012
The food at this resort was very good. Plenty of variety and choice of restaurants.
The Grand Mayan Riviera Maya
Date Stayed: 02/12/2012
The Grand Mayan Riviera Maya
Date Stayed: 02/04/2012
Very nice unit-pools were very nice and good availability of Palapas chairs, loungers etc
The Grand Mayan Riviera Maya
Date Stayed: 01/29/2012
The Grand Mayan Riviera Maya
Date Stayed: 01/28/2012
The Grand Mayan Riviera Maya
Date Stayed: 01/28/2012
Conciege was always very helpful and response to any issues in the room were dealt with immediately.
The Grand Mayan Riviera Maya
Date Stayed: 01/27/2012
Beautiful property. Enjoyed the exquisite landscaping. Store offered a nice selection of goods.
The Grand Mayan Riviera Maya
Date Stayed: 01/27/2012
The Grand Mayan Riviera Maya
Date Stayed: 01/22/2012
Mexican fiesta night
The Grand Mayan Riviera Maya
Date Stayed: 01/13/2012
The Grand Mayan Riviera Maya
Date Stayed: 01/13/2012
The Grand Mayan Riviera Maya
Date Stayed: 12/25/2011
The Grand Mayan Riviera Maya
Date Stayed: 12/17/2011
The grounds are immaculate and beautiful. The staff very nice and helpful. I would come back.
The Grand Mayan Riviera Maya
Date Stayed: 11/19/2011
The show at the buffet restaurant was very nice and enjoyable.
The Grand Mayan Riviera Maya
Date Stayed: 10/16/2011
The resort was beautiful, grounds, pools etc. the beach was being worked on to improve rocky entrance into the water.
The Grand Mayan Riviera Maya
Date Stayed: 08/20/2011
The Grand Mayan Riviera Maya
Date Stayed: 07/16/2011
The Grand Mayan Riviera Maya
Date Stayed: 07/16/2011
The Grand Mayan Riviera Maya
Date Stayed: 07/09/2011
The Grand Mayan Riviera Maya
Date Stayed: 07/09/2011
The Grand Mayan Riviera Maya
Date Stayed: 06/26/2011
The Grand Mayan Riviera Maya
Date Stayed: 06/17/2011
The Grand Mayan Riviera Maya
Date Stayed: 05/29/2011
The Grand Mayan Riviera Maya
Date Stayed: 05/07/2011
The Grand Mayan at Mayan Riviera is now the best of all Grand Mayan sites.It equals or even beats ( in my opinion ) a previous vacation I took at the main Atlantis hotel in Nassau.
The Grand Mayan Riviera Maya
Date Stayed: 04/16/2011
First class resort!
The Grand Mayan Riviera Maya
Date Stayed: 04/08/2011
The Grand Mayan Riviera Maya
Date Stayed: 04/02/2011
All Grand Mayans have great pools
